PRIVACY POLICY
Glow Mama Life (“we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit, interact with, or make purchases on our website, glowmamalife.com (the “Site”). We are committed to full compliance with the European Union’s General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”), and we uphold high standards in safeguarding your data.
1. Commitment to Privacy and Data Protection
At Glow Mama Life, we recognize the importance of protecting personal information and are dedicated to maintaining your trust. Safeguarding the confidentiality and integrity of your personal data is a core principle of our business. This Privacy Policy is designed to inform you of our practices and your rights regarding how we handle your personal information.
2. Scope and Data Controller Role
This Privacy Policy applies to all users of our Site and all services provided through glowmamalife.com. The data controller responsible for your personal data is Glow Mama Life. If you have any questions or concerns regarding the processing of your personal data, you may contact us at [email protected].
3. Categories of Data We Process
We collect and process various categories of information depending on your interaction with our Site and services:
a) Usage Data
Includes information such as IP address, browser type, operating system, referral sources, session duration, pages visited, and other diagnostic data collected through your interaction with the Site.
b) Account Data
Includes your name, email address, billing and shipping address, and phone number provided when creating an account or placing an order.
c) Profile Data
Includes information such as your preferences, purchasing history, behavior on the Site, personal interests, and wish lists.
d) Communication Data
Includes information provided during customer support interactions, contact form submissions, and correspondence via email or other channels.
e) Technical Data
Includes device type, unique device identifiers, browser configurations, screen resolution, and other relevant system settings received from your devices.
f) Transaction Data
Includes payment details, delivery addresses, purchase history, and other transaction-related records.
g) Preference Data
Includes your responses to marketing campaigns, email subscriptions, language preferences, and product or content interests that help us tailor communications.
4. Legal Bases for Processing
We process your personal data under the following lawful bases:
– Performance of a Contract: When processing is necessary to fulfill your orders or provide requested services.
– Consent: For sending email marketing, non-essential cookies, and where you voluntarily provide information.
– Legitimate Interests: For analytics, fraud prevention, network security, improving our services, or where our interests are not overridden by your rights.
– Legal Obligation: Where processing is required to comply with regulatory or legal requirements.
5. Your Rights Under Data Protection Laws
Subject to applicable laws, including the GDPR and CCPA, you have the following rights regarding your personal data:
– Right of Access: You may request access to your personal data.
– Right to Rectification: You are entitled to request correction of any inaccurate or incomplete data we hold about you.
– Right to Erasure: You may request deletion of your data where there is no lawful basis for continued processing.
– Right to Restriction: You may request that we suspend the processing of your personal data in specific circumstances.
– Right to Portability: You may request a copy of your personal data in a structured, machine-readable format.
– Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
– Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement a range of technical and organizational security measures to protect your personal data. These may include, but are not limited to:
– TLS/SSL encryption of data in transit;
– Regular access controls and authentication procedures;
– Encrypted storage and secure backup systems;
– Employee training on data protection and confidentiality;
– Routine monitoring for vulnerabilities and breaches.
Despite these measures, no transmission or storage system is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside of your jurisdiction, including to jurisdictions that may not offer the same level of protection as your home country. Where such transfers occur, we ensure appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, are in place to protect your personal data in accordance with applicable legal requirements.
8. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy or as required by law. The retention periods vary by data category:
– Account and Transaction Data: Retained for up to 7 years to comply with tax and accounting obligations.
– Usage and Technical Data: Retained for up to 24 months for analytics and performance improvements.
– Preference and Communication Data: Retained for marketing purposes until you withdraw your consent or unsubscribe.
– Support and Contact Records: Retained for up to 3 years for customer service continuity.
9. Cookie Policy
We use cookies and similar tracking technologies to provide a better experience on glowmamalife.com. These include:
– Essential Cookies: Necessary for basic site functionality, account login, and transaction completion.
– Functional Cookies: Enable enhanced functionality, such as remembering preferences or enabling chat support.
– Analytics Cookies: Help us understand site traffic and usage patterns to improve performance and content delivery.
– Performance Cookies: Used to measure and improve the efficiency of marketing efforts and website responsiveness.
10. Cookie Management and Compliance
You may control cookie preferences through:
– Our cookie banner presented on your first visit to glowmamalife.com;
– Your browser settings, where you can refuse some or all cookies;
– Opt-out mechanisms for third-party analytics platforms (e.g., Google Analytics).
In compliance with GDPR, we request your explicit consent before placing any non-essential cookies. California residents may exercise rights under the CCPA by adjusting cookie preferences and submitting Do Not Sell My Personal Information requests, where applicable.
11. Special Protections for Children Under 13
Glow Mama Life does not knowingly collect or solicit personal data from anyone under the age of 13. If you are under 13, please do not provide personal information through the Site. Parents or guardians who believe their child has provided us personal information may contact us at [email protected], and we will promptly delete such data.
12. Updates to This Policy
We reserve the right to revise this Privacy Policy at any time. Substantive updates will be communicated via notifications on the Site or direct email correspondence where appropriate. We encourage you to revisit this page periodically to stay informed about how your information is handled.
13. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or the way we process your personal data, please contact us at:
Email: [email protected]
Website: glowmamalife.com
We are fully committed to compliance with applicable privacy regulations and to providing transparent communication. Your trust is paramount to Glow Mama Life. Please do not hesitate to reach out to us with any privacy-related concerns or inquiries.